Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@cipobaxx.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@cipobaxx.com.au.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Returns & Exchanges

The Product should be returned to CIPO & BAXX (Australia) within 14 Days of your order being dispatched. Please return the item in it's original condition with Tags and packaging and include your details & order number in the package.

Only online store credits are offered if you have changed your mind about the product (and is still in original unused condition), made an incorrect choice, or failed to verify and accurately provide information when Placing an Order. Credits or exchanges are only available to items purchased on the www.cipobaxx.com.au website. Proof of purchase must be provided.

 

Returns Process

You will need to take the following steps to submit a return request:

  1. Log into our online store https://cipobaxx.com.au/account/login then click the My Account tab
  2. Go to Completed Orders, then click Return Item(s) next to the item
  3. Fill out the following items on the return request
    • Quantity to return next to item/s
    • Return reason
    • Return action (optional)
    • Comments (optional)
  4. Click Submit Return Request

After submitting the request, you will see the Return Instructions.

Please contact us should you encounter any issues.

Credit Policy

You may be entitled to a credit, provided you return the item to us within 14 Days of your order being dispatched. The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. This includes the return of the original packaging including labels and tags still being attached. If the returned item is in a noticeably used Condition, then a credit may not be offered. Clothing and footwear items may not be returned if they have been worn, or if any tags have been removed. Return postage of goods to us or re-delivery for exchanges on goods will be at your expense. We will issue you a Credit to the value of the item, once the item is returned and examined. We DO NOT hold stock on Exchanges. ‘Credit’ allows you to purchase something different all together, after having viewed your original purchase. Once we have received your returned item or the Credit refund has been approved according to your issue, we will then send You either notification of receipt of your item and/or an email issuing you a Credit Refund. The type of Refund will be based on previous discussions, as to the type of problem. You will receive a refund of the purchase price which will be added to your ‘My Account’ section on the www.cipobaxx.com.au website, which you can then use on a future purchase/s. If you have not Received your Refund after your approval notification, within 2 working days, Please contact our Customer Service dept via our contact us page and you will Certainly be looked after. Elective exchanges (where you decide you would like To return an item to us) must be advised to our customer service team via our Contact us page within 7 days or receipt of goods. You must also notify us within 14 calendar days from the date of your product being dispatched from our Warehouse of any damage or faults. After this time period your product’s normal Warranty applies. All shipments are fully insured by CIPO & BAXX (Australia). If you have received an item that is damaged please contact us via the contact us Page and advise us of the nature and extent of the damage. Please also advise Us of your name, contact number and order number.


Damaged Items

We will refund any items damaged in transit, at our cost, just as soon as we Receive the damaged item back. We apologize for any inconvenience. It would Also be very helpful if you were able to include some digital pictures of the Damage so we may be able to assess it and process your replacement quicker.


Product Problems After Delivery

If your item arrives DOA (Damaged On Arrival) or you find a defect arises after Delivery and a valid claim is received by Customer Service within 7 days of Delivery, CIPO & BAXX (Australia) will refund you the purchase price of the product. Should You contact us outside the 14 day period customer service management will Consider each claim on a case by case basis on its merits. Where we agree to Refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product.


Organising the Return of DOA Products

DOA Products must be returned whenever we agree to replace the Product or Provide you with a refund. When a Refund is arranged:

  • No refund will be given to you until CIPO & BAXX (Australia) have received and examined the DOA Product from you.
  • Refunds will be issued by a credit to "Your Account" by CIPO & BAXX (Australia).
  • Returned to the following address:

 

CIPO & BAXX - AUSTRALIA
P.O Box 2280
Taylors Lakes. VIC 3038
Australia